- How do I log in to my account for the first time?
You need to set up your first password. Go to the password reset page here. Enter the email you want to use for your ONA account, fill in the code and submit. You will receive an email shortly, and can click on the link to enter your first password. You can log in thereafter on the home page with your email and password.
- I click the "Forgot password" link, enter my email, and it says "Email not found".
You may be using a different email address than we have on record for you. Try your other email addresses. If that doesn't work, please contact us at firstname.lastname@example.org and we will change your email to whatever you would like.
How can I update my profile? How can I change my email?
Once you have logged in, select "View profile" in the upper right hand part of the page. On your profile page, click on the edit button and you can change your email, address and preferences. If you change your email, you will have to reset your password. See FAQ#1 above on how to do this.
- How do I renew my membership?
You must be the Bundle Administrator to renew your or your family's membership.
--> Log in first.
--> Then select "View profile" in the upper right corner of the home page.
--> On the next page, below the first block of information in your profile is a button "Renew to [date]".
--> Click this button and update your information as needed.
--> Now click the button "Update and next" near the top of the page under the blue rectangle.
--> On the Review and Confirm page check your information; click "Pay online".
--> This will take you to PayPal; either enter credit card information or use your own PayPal account.
Important: If you don't complete a PayPal transaction, you haven't renewed.
- What's this Bundle Administrator stuff?
A "bundle" is what our software system calls a family. Go figure. It allows ONA to have two members on the same membership account, with each member having a separate email and profile. The Bundle Administrator is in charge of the account and is the only member who can renew membership. The Bundle Member is the significant other who has full access to the site - profile updates, member only content, event registration, purchase RCC cards, setting of email preferences - except for renewal.
- I am the Bundle Administrator. How do I update my Bundle Member's profile?
Once you have logged in, select "Your profile" in the upper right hand part of the page. On your profile page, scroll down to your Bundle Member's name and click on it. On your Bundle Member's profile page select edit and you can change the email, address and preferences.
- Should I make sure that my Bundle Member has an email in his/her profile?
Yes! This allows your Bundle Member to log in to the site, update their own profile and use the Member Only parts of the site such as purchasing RCC Cards and registering for events.
- Can I pay by check?
We no longer accept check or cash payments for ONA registrations or events, due to the high cast of handling them. Please use our PayPal option to pay either by your credit card or personal PayPal account. ONA does not keep any credit card information.
- Why do you have request an alternate address ?
The most important reason is to allow you to indicate a non-Naples address for mailing you RCC Cards. The second is to make sure we can reach you if email fails.
- My problem isn't listed here and I need help.
Please contact us at email@example.com. We will get back to you as soon as possible.